Evert Gummesson Outstanding Research Award

established by
THE NAPLES FORUM ON SERVICE
presented to
Professor

Christian Grönroos

“For original and sustainable contributions to service and marketing theory and dedicated efforts to disseminate Nordic School research to a global community.”

 

Christian Gronroos is Professor of Service and Relationship Marketing at the Hanken Swedish School of Economics and Business Administration, Finland. He is also the Chairman of the board of its research and knowledge centre CERS - Centre for Relationship Marketing and Service Management. Professor Gronroos' visiting professor or visiting scholar associations include Arizona State University, Stanford University, Lund University and Karlstad University, Sweden, University of Auckland, New Zealand, Nankai University, P.R.China, and Thammasat University, Thailand.