The 2013 Naples Forum on Service


Gummesson, E., Mele, C., Polese, F. (Eds.) (2013), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda, Giannini, Napoli, ISBN:9788874316847.  




Gummesson, E., Mele, C., Polese, F. (2013), "The 3 Pillars of the '2013 Naples Forum on Service" 



Agndal, H., Borgstrom, B., Pererseina, V., "From product through service and solution to performance: Value propositions, interaction patterns and capabilities"

Akaka, M.A., Corsaro, D., Kelleher, C., Lusch, R.F., Maglio, P.P., Seo, M.Y., Vargo, S.L., "The role of symbols in value co-creation"

Badinelli, R., “Trajectories of viable and non-viable service systems”

Baglieri, E., Croom, S., “Cinépolis luxury cinema: factory or theatre?”

Batista, L., Ng, I., Maull, R., “The homeostasis paradox of new business models”

Breidbach, C., Brodie, R., Hollebeck, L., “Beyond virtuality: from engagement platforms to engagement ecosystems”

Capunzo, M., Polese, F., Boccia, G., Carrubbo, L., Clarizia, F., De Caro, F. “Advances in service research for the understanding and the management of service in healthcare networks”

Caridà, A., Colurcio, M., Melia, M., “Interactive health technologies and value co creation: the Mayo Clinic experience”

Carrubbo, L., Clarizia, F., Hysa, X., Bilotta, A., “New “smarter” solutions for the healthcare complex service system”

Ciasullo, M.V., Troisi, O., “Co-created value through smart governance”

Clauß, T., Laudien, S.M., “Service-dominant logic and business model concepts: fostering a shotgun wedding”

Corsaro, D., Sebastiani, R., Vargo, S.L., “The role of institutions in the evolution of service ecosystems”

De Chiara, A., Russo Spena, T., “Cultural issues in sustainable supply chain management”

De Nisco, A., Mainolfi, G., Marino, V., Napolitano, M.R., “The influence of consumer ethnocentrism, animosity and product country image perception on attitudes towards foreign products. A study on Italian consumers"

Formisano, V., Russo, G., Fedele, M., “Service innovation in the firms. The case PA.L.MER.”

Frow, P., McColl-Kennedy, J.R., Hilton, T., Davidson, A., Payne, A., Brozovic, D., “Value propositions: a service ecosystem perspective”

Guarino, N., “Services and service systems under a mesoscopic perspective”

Halliday, S., Giraldo, M., “Value co-creation at service encounters: a practice-theoretical approach”

Helkkula, A., Linna, M., Kelleher, C., “Health, cost, prevention and cure – value and value co-creation in public healthcare”

Hollebeck, L.D., Chen, T., “Positively- vs. negatively-valenced engagement: implications for S-D Logic”

Iandolo, F., Calabrese, M., Antonucci, E., Caputo, F., “Towards a value co-creation based Healthcare System”

Jyrämä, A., Hänninen, H., “Management of value co-creation in public service networks - case city of Helsinki”

Kallio, K., Lappalainen, I., “Organizational learning in an innovation network – enhancing the agency of a municipality”

Kijima, K., Rintamaki, T, Mitronen,L., “Value orchestration platform: model and strategies”

Korhonen, H., “Clarifying the concept of need in the organizational context”

Koskela-Huotari, K., Friedrich, P., Isomursu, M., “Jungle of “CO””

Kreuzer, E., Ehrenhöfer, C., Weitlaner, D., “Open service engineering”

Kwan, S.K., Hottum, P., “Maintaining consistent customer experience in service system networks”

Laine, T., Cinquini, L., Suomala, P., Tenucci, A., “Roles of accounting and control in new service development within servitization – a literature review and research implications”

Löbler, H., “When trust makes it worse – rating agencies as dis-embedded service-systems in the us financial crisis"

Marino, V., Gallucci, C., Bellelli, P., “The conceptual framework of placescape. a new service marketing perspective for the territory system”

Melia, M., Colurcio, M., Caridà, A., “Value co-creation: a useful approach to cope the crisis”

Mikkonen, K., Kalakoski, V., Pynnönen, M., Hallikas, J., Kannisto, I., Pietiläinen, T., “Investigating drivers for systemic value for customer in integrated ict solutions"

Modina, M., Arnone, M., “The effectiviness of a network system in improving the financial innovation of the cooperative banks”

Moretta Tartaglione, A., Antonucci, E., “Value creation process in the fast fashion industry. Towards a networking approach”

Nenonen, S., Cheung, L., Kjellberg, H., Lindeman, S., Mele, C., Pels, J., Sajtos, L., Storbacka, K., “Understanding market plasticity: the dialectic dynamics between stability and fluidity”

Nordin, F., Ravald, A., Servadio, L., “The complexity of value-creating networks: multiplicity, heterogeneity, and contingency”

Occhiucupo, N., Friess, M., “Exploring what motivates consumers to co-create value in virtual fashion communities”

Pels, J., Barile, S., Saviano, M., Polese, F., “VSA and SDL contribution to strategic thinking in emerging economies”

Piciocchi, P., Bassano,C., Spohrer, J., Fisk, R., “Enhancing Place Reputation of Local Service Systems in the Performing Arts Perspective. An analysis of regional cases”

Quero, M.J., Ventura, R., Santoja, A., “The role of balanced centricity in the creative industries adopting a crowd-funding organisational model”

Ranfagni, S., Guercini, S., “Business interactions in facility services: emerging paradoxes in the purchasing approach of Italian Municipalities”

Rashid, Y., Varey, R., Costley, C., “Features of value co-creation process: A multiple actors view”

Rettinger, B., “The customer as co-creator of value”

Rettinger, B., “Customer co-production at service encounters”

Russo Spena, T., Mele, C., “Learning and knowing in networking innovation”

Saren, M., Díaz-Méndez, M., Gummesson, E., “Treating advertising agencies clients as value creation partners: difficulties and implications”

Sebhatu, S.P., Enquist, B., Johnson, M., “Transcendence as business logic in value networks for sustainable service business”

Toivonen, M., Tammela, K., “Innovation with effectuation: conceptual discussion and a case study”

Tossavainen, P., “Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development”

Walletzky, L., “Is it possible to teach service science?”

Wallin, A., “Transforming markets with ICT enabled service innovations – A dynamic capabilities perspective”

Wang, L., Ren-Jye, L., Lee, Y., “A study on knowledge-based service process”

Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C., Mattelmäki, T., “Design for service comes to service logic”