FRONTIERS 2014

Frontiers in Service Conference 2014

The 22nd Annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by
the College of Management at the National Taiwan University. The Frontiers in Service Conference,
sponsored by INFORMS, the American Marketing Association,the University of Maryland’s Center
for Excellence in Service, and the National Science Council, Taiwan, and IBM, is the world’s leading annual
conference on service research and management. It attracts prominent thought leaders and industry
experts from around the world to share cutting-edge knowledge and best practices on how to improve
service quality, enhance service productivity, and foster service innovation.

This year’s conference will cover a wide variety of service topics, and will especially highlight the
latest thinking in IT service. Of particular interest is research that combines aspects of information
technology, social science, service research, and business. Case studies by business practitioners are
encouraged, and this year a “Best Practitioner Presentation”will be awarded at the conference. We
invite you to submit an abstract and be a part of the more than 120 sessions.

 

Conference Co-Chairs

Ming-Hui HuangDistinguished Professor E-Commerce, Department of Information Management, National Taiwan University, Taiwan

A. ParasuramanProfessor and James W. McLamore Chair in Marketing, University of Miami, USA

Katherine N. LemonAccenture Professor, Marketing Department Boston College, USA

http://frontiers2013.im.ntu.edu.tw

 

Frontiers in Service Conference 2014

The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The Frontiers in Service Conference, sponsored in 2014 by the American Marketing Association SERVSIG, INFORMS Service Science Section, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research, is the world’s leading annual conference on service research and management. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG.

Conference Co-Chairs

A. Parasuraman
Professor of Marketing
James W. McLamore Chair in Marketing
School of Business Administration
University of Miami, USA

Roland T. Rust
Distinguished University Professor
David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
University of Maryland, USA

 

The Conference is Perfect for:

•                         Senior Executives

•                         E-Commerce Managers

•                         Marketing Managers

•                         Service Operations Managers

•                         Customer Satisfaction Managers

•                         Government Policy Makers

•                         Quality Managers

•                         Marketing Researchers

•                         Information System Academics

•                         Public Sector and Nonprofit Managers

•                         Retail Managers

•                         Service Academics

                        CRM Managers

 

http://bus.miami.edu/frontiers2014/index.html