Proceedings of the 2015 Forum

The 2015 Naples Forum on Service


Gummesson, E., Mele, C., Polese, F. (Eds.) (2015), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.

ISBN: 979-12-200-0486-2




Gummesson, E., Mele, C., Polese, F. (2015), "The 3 Pillars of the '2015 Naples Forum on Service"




Amitrano, C.C., Tregua, M., Bifulco, F., “Visitors’ experience through smart technologies”.

Baglieri, E., Croom, S., “Can service industrialization deliver customer experience? Evidence from online higher education services”

Barile, S., Saviano, M., Polese, F., Caputo, F., “T-Shaped People for addressing the Global Challenge of Sustainability”.

Bassano, C., Calza, F., Gaeta, M., Loia, V., Orciuoli, F., . Spohrer, J.C., “Social Semantic Web and Collective Knowledge Systems as Technological Enablers for Value Co-Creation in Service Systems”.

Botti, A.,  Cosimato, S., Torre, C., Troisi, O., “Citizens’ participation in healthcare services re-design. How Public Health Providers perceive their contribution”.

Brown, J., “Exploring Cultural Leadership Ecosystems and Their Role in Urban Regeneration”.

Caridà, A., Edvardsson, B., Colurcio, M., “Modes of resource integration driving value co-creation: an empirical investigation in virtual brand communities (VBCs)”.

Carrubbo, L., Bruni, R., Cavacece, Y., Moretta Tartaglione, A., “Service System Platforms to Improve Value Co-Creation: insights for Translational Medicine”.

Cassia, F., Ugolini, M., Cobelli, N., Gill, L., “Does a service-based positioning of the offering enhance customer perceived value?”.

Cozzolino, A., Wankowicz, E., Massaroni, E., Kleinaltenkamp, M., “Sustainable supply chain management needs sustainable logistics services. The strategic role played by logistics service providers”.

D’aniello, G., Gaeta, M., Piciocchi, P., Rarità, L., Sorgente, F., Tomasiello, S., “A service-based framework for personal time management in smart cities”.

De Falco, S., Angrisani, L., “Requalification’s policies of urban deprived areas through research centres: the case of research centre CESMA in est area of Naples”.

Enquist, B., Sebhatu S.P., ”Dynamic and Complex Public Transit Service Eco-system for Resilient Living Cities”.

Esposito De Falco, S., Vargas-Sànchez, A., Cucari, N., “Social innovation practices: focus on success factors for crowdfunding”.

Fernandes, T., Cruz, M., “Measuring Experience Quality and Outcomes in Services: The Case of Port Wine Cellars”.

Foglieni, F., Holmlid, S., “Determining value dimensions for an all-encompassing service evaluation”

Formisano, V., Antonucci, E., Fedele, M., “Corporate culture and co-creation of value. The Zeta Consulting case”.

Fragidis, G., Konstantas, D., Tarabanis, K., Koumpis, A., “Value creation and co-creation in the mobile cloud”.

Gambarov, V., Calabrese, M., Hysa, X., “A Network-Service-System (NSS) Framework for Analyzing and Measuring the Relationship between Trust’s Antecedents, E-Trust, and Purchase Intention in Ecommerce”.

Golinelli, G.M., Barile, S., Saviano, M., Farioli, F., Yarime, M., “Towards a common framework for knowledge co-creation: opportunities of collaboration between Service Science and Sustainability Science”

Keller, B., Rainer, S., Moehring, M., Bayer, C., “Augmented Reality in the travel industry: A perspective how modern technology can fit consumer’s needs in the service industry”.

Koskela-Huotari, K., Siltaloppi, J., Vargo, S., “Understanding institutional complexity in service ecosystems – insights from social network theory and systems thinking”.

Kryvinska, N., Kaczor, S., “Christine Strauss, Michal Gregus, Servitization - transition from manufacturer to service provider”.

Liewendahl, H., “Value Propositions and a Human Service Logic”.

Maglio, P., Montoya Jr A., Matlock, T., “Grounding and the service encounter”.

Martins Gonçalves, S., Vinhas da Silva, R., “Corporate reputation's contribution to the co-creation of value from stakeholders' perspective - the case of customers and employees”.

Meiren, T., Edvardsson, B., Jaakkola, E., Khan, I., Reynoso, J., Schäfer, A., Sebastiani, R., Weitlaner, D., Witell, L., “Derivation of a service typology and its implications for new service development”.

Mele, C., Corsaro, D., Sebastiani, R., “How service innovation shapes value creation in multi-stakeholder systems: A social construction approach”.

Melia, M., Candi M., Colurcio, M., “Well-being: a new dimension to address in business models”.

Mikusz, M., “Cyber-Physical Systems as Service Systems: Implications for S-D Logic”.

Mustak, M., “Improving Customer Participation in Knowledge Intensive Business Services”.

Nordgren, L., Planander, A., “Patient pathways into healthcare – the need for matching?”

Ojasalo, J., Ojasalo, K., “Using Service Logic Business Model Canvas in Lean Service Development”.

Petz, A., Duckwitz, S., Schlick, C.M., “Development and empirical evaluation of a comprehensive service productivity model for knowledge intensive services”.

Quero Maria, J., Kelleher, C., Ventura, R., “Value proposition as a framework for value co-creation in crowd-funding ecosystem”

Sigala, M., “Social value co-creation: findings and implications from Mageires the social restaurant”.

Stampacchia, P., Colurcio, M., Edvardsson, B., Coppola, M.,"Value in use and in (social) context. Analysing how social actors co-create value".

Tommasetti, A., Troisi, O., Vesci, M., “Customer value co-creation: a conceptual measurement model in a Service Dominant Logic perspective”.

Tuccillo, C., Troisi, O., “A new perspective on port supply chain management according to the Service Dominant logic”.

Walletzký, L., “The Relations between Service Science and IT”.

Wolny, J., “Multichannel customer journeys as service systems – implications for S-D Logic”.