Proceedings of the 5th Naples Forum on Service


Gummesson, E., Mele, C., Polese, F. (Eds.) (2017), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.

ISBN: 978-88-92667-57-0

Book of abstracts


List of full papers

Badi, S., Razmdoost, K., Murtagh, N., “When Service Ecosystems Collapse: Understanding the Demise of the UK Green Deal

Badinelli, R.D., Sarno, D.,  “Integrating the internet of things and big data analytics into decision support models for healthcare management

Ben Letaifa, S., Edvardsson, B., Kotaiba, A. “Transforming Service Ecosystems – Revisiting the Arab Spring A comparative case study of transformation and deformation drivers in service ecosystems in Tunisia and Syria

Botti, A., Grimaldi, M., Monda, A., Vesci, M., “Smart service systems in restaurant management: a case study analysis

Botti, A., Grimaldi, M., Vesci, M., “Integrating VSA and S-D logic for conceptualizing viable value co-creation: an application to entrepreneurial intention and innovation in service ecosystems.

Bruni, R., Carrubbo, L., “Decision making and purpose of the actor in service systems

Bruni, R., Morretta Tartaglione, A., Warnaby, G.C., “Using service for defining place value propositions

Caputo, F., Walletzky, L., Ge, M., Carrubbo, L., “Combining the pillars of the Naples forum on Service: a multi-dimensional constructive tool

Ciasullo, M.V., Cosimato, S., Douglas, A., Troisi,O., "The “infection” of health care service ecosystem: the tools used for assessing patient satisfaction"

Colurcio, M., Melia, M., Carè, S., Verre, A., "Value co-creation in the IoT era"

Darmayanti, D., Simatupang, T.M., Rudito, P., “A pilot study on value co-creation activities in health care: a study on continuous ambulatory peritoneal dialysis

Egizio, F. "Drone Services Opportunities in Italian Urban Areas"

Göbel, H., Cronholm, S., “Guidelines for Service-Dominant Logic: empirical experiences from IT Service Management

Hänninen, M., Mitronen, L., “Integrated service portfolio in multi-sided digital retail platforms

Harengel, P., Clauss T., Laudien, S.M., “Directions of service-dominant logic research: results of a bibliometric analysis

Hogg, J., “Measuring value-in-context with mobile app services

Holmqvist, J., Cadario, R., “Why and when does the valence of online consumer reviews influence service evaluations?

Iandolo, F., Armenia, S., Carrubbo, L., “A System Dynamics simulation model for sustainable value through the Viable Systems Approach

Kao, P.J., Dacko, S., “Service Sweethearting and Value Co-creation: A Service-Dominant Logic Perspective

Kuuru T.K., “Embodied customer experience in group fitness context - identification of different customer types

Lappalainen, I., Airola, M., Nuutinen, M., “Emphatic understanding as a source of value co-creation and differentiation

Leckie , C., Nyadzayo, M., Johnson, L., “Value creation: the role of customer participation and perceived innovative aspects of service innovation

Litovuo, L., Aarikka-Stenroos, L., Kaipio, J., Karisalmi, N., “Examining service experiences: comparing methods to capture children’s experiences

Löbler, H., Wloka, M., “Approaching ‘value’ from a second order cybernetics perspective

Loia, V., Polese, F., Fenza, G., Troisi, O., Maione, G., SSMED and its multidisciplinary nature: an automatic literature review

Maione, G., Loia, F., Torre, C., “Value Co-Creation Practices In Smart Cities: measures of decision-making system benefits

Maione, G., Pellicano, M., Heydarian-Forushani, E., Torre, C., Siano, P. "Service-Oriented Architectures: energetic settings as service systems"

Meierhofer, J., “Service value creation using data science

Loohuis, R., Sahhar, Y., “How is the Customer Contributor and Interpreter of Value? Opening the black box of the linkages between value experience and value creation

Närvänen, E., Leipämaa-Leskinen, H., “Collaborative market practices within a consumer-driven local food service system

Polese, F., Ciasullo, M. V., Troisi, O., Maione, G., "Intellectual capital in Service Ecosystem Perspective: some evidencesfrom university context"

Quero, M.J., Ventura, R., “Balanced centricity: innovation through institutionalization in complex service systems

Rintamäki, T., Saarijärvi, H., “Proposing and co-creating shared value: an integrative framework and research agenda

Särkikangas, U., Autio, M., “Families with special needs children consuming social and health care services – visible and invisible activities of daily life

Sarno, D., Gaeta, M., Polese, F., “A new consesus method for social networks viability

Schäfer, A., Windler, K., Georgi, D., “Development of value propositions: a managerial framework

Shishan, F., Perks, H., McCabe, S., “Causation and Effectuation in the context of Service Innovation in small, independent firms

Simmonds, H., Gazley, A., “Ecotones: the complex transitional zones of service (eco) systems

Spurrell, M., Araujo, L., Proudove, N., “An exploration of valuation practices in complex case reviews in healthcare

Tempelmayr, D., Stadlmann, C., Mang, S., Überwimmer, M., Ehrlinger, D., “A framework of capabilities and business dimensions influencing servitization based upon service dominant logic, service science and network and system theory

Vink, J., Tronvoll, B., Edvardsson, B., Wetter-Edman, K., Aguirre, M., “Service ecosystem design: doing institutional work through design

Wakenshaw, S., Dixon, M., Ng, I., Maple, C., “Consumer Perceived Vulnerability, privacy calculus and information disclosure: an empirical investigation in retailer loyalty program

Wakenshaw, S., Ng, I., “Engineering a personal data market: the Hub of all things (HAT)