Journals

Publications Outcomes of the 2009 Naples Forum on Service

International Journal of Quality and Service Science

Special Issue: The 2009 Naples Forum on Service – service-dominant logic, service science and network theory: integrating three perspectives for a new service agenda

Guest editor(s): E. Gummesson, C. Mele and F. Polese

Published: 2010, Volume 2 issue 1

http://www.emeraldinsight.com/journals.htm?issn=1756-669x&volume=2&issue=1

To download the above publication:

USER: naplesforum

PASSWORD: Emerald2010

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Service Science

System Thinking for Service Research Advances

Guest editor(s): Sergio Barile, Jim Spohrer, Francesco Polese

Published: Spring/Summer 2010, Volume 2, Number 1/2

http://www.sersci.com/ServiceScience/magazine_details.php?id=5

 

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Mercati e Competitività

2009 Naples Forum on Service. Introduction

Guest editor(s): Evert Gummesson, Cristina Mele, Francesco Polese

Published: Spring 2010, Issue 1

http://www.francoangeli.it/riviste/sommario.asp?IDRivista=125&lingua=en