Best Paper - "Value co-creation and changing role of suppliers and customers"

Business Interaction in S-D Logic

Corsaro - Sebastiani - Snehota presentation

DANIELA CORSARO - ROBERTA SEBASTIANI - IVAN SNEHOTA

Best Paper - "The Viable System Approach"

Enhancement, Value and Viability of Cultural Heritage. Towards a Service-Based Systems Approach.

Barile - Montella -Saviano presentation

SERGIO BARILE - MASSIMO MONTELLA - MARIALUISA SAVIANO

Best Paper - "Service process and engineering"

Transitioning to Service

Smith - Maull - Ng presentation.pptx

LAURA SMITH - ROGER MAULL - IRENE NG